Frequently Asked Questions (FAQ)
Q: What kind of online shop is FUNIKI?
FUNIKI is a European online shop for K-Pop, BL, and other trendy Asian brands and products. We import official merchandise and albums from Korea, Thailand, Japan and China to our warehouse in The Netherlands. From here, we prepare and package all orders and distribute them to customers in Europe and the rest of the world.
Q: Where is FUNIKI located?
Our FUNIKI warehouse and office is located in The Netherlands.
Q: Which Korean products can I order at FUNIKI?.
Q: Which Thai products can I order at FUNIKI?
Q: Which Chinese products can I order at FUNIKI?
Q: Which Japanese products can I order at FUNIKI?
Pre-Orders
Q: What is a pre-order?
A pre-order is an order placed for a product that is currently not in stock or hasn’t been released yet, which means it will not be shipped out right away.
Q: How do I know the item I'm ordering is a pre-order?
The product title or product image will clearly state if the item is a pre-order.
Q: When will pre-orders start to ship out?
We usually receive pre-orders 5-10 days after the product's release date. For China, it can take up to 15 days until we receive them. We ship out the moment they arrive.
Q: What is the estimated time of arrival of pre-orders?
Our team will work hard to get your pre-orders out ASAP but please keep in mind that we are a small business with a limited staff. On average, the estimated time of arrival is 3 ~ 4 weeks after the product's release date, unless there is a busy concert/event week or national holidays.
Q: How will you update us if there are delays?
If we are unable to ship within the promised time, we will inform you accordingly well in time through our social media channels and e-mail, and provide a revised shipment date.
Q: What does [2nd pre-order] or [3rd pre-order] mean in the product title?
Due to popular demand we may open additional rounds of pre-orders after the first round of pre-orders are closed. The product title will clearly state the round of the pre-order (2nd, 3rd, etcetera).
Q: Are second or third rounds of pre-orders shipped at the same time as the first round?
The estimated time of arrival of additional rounds of pre-orders are longer that the first round because all pre-orders are dealt with in the order of receipt. Please check the individual product pages for the estimated time of arrival of additional rounds of pre-orders.